Support

Cognitive Systems Have the Power to Improve Technical Support

By Kendra Gullette

Call centers have a reputation for unsatisfactory customer service. Can a call center powered by cognitive computing improve its image? Read More

By Kendra Gullette
Global MTSS-MVS Offering Deployment Leader, IBM

September 29, 2016

Why Cognitive Systems Are Crucial for Technical Support

By Jens Rathgeber

When it comes to challenges related to big data, maintenance and technical support organizations look to cognitive systems for solutions. Read More

By Jens Rathgeber
Principal Consultant for Technical Support Services Europe, IBM

August 22, 2016

IT Ops Teams Play Big in Internal Customer Retention

By Babette Ten Haken

How do you leverage IT operations teams in your internal customer retention strategy?  Their value extends deeper than point-of-service delivery. Are you marginalizing… Read More

By Babette Ten Haken
Founder & President, Sales Aerobics for Engineers®, LLC

May 26, 2016

Do Your IT Tech Support Teams Enhance LOB Value?

By Babette Ten Haken

IT tech support teams, whether insourced or outsourced, can have a significant impact on the future of data-driven businesses. Future data-driven businesses… Read More

By Babette Ten Haken
Founder & President, Sales Aerobics for Engineers®, LLC

May 20, 2016

Technical Support: The New Business of Service

By Doug Bonderud

Technical support departments are tasked with addressing new issues and trends all the time, and it's changing how they operate. Read More

By Doug Bonderud
Freelance Writer

December 29, 2015

Troubleshooting Retail IT Woes: Hacking the Holidays for Technical Support and Inventory Managers

By James O'Brien

Holiday IT has its challenges. How can you ensure robust technical support, easy customer troubleshooting and smooth inventory management all season long? Read More

By James O'Brien
Freelance Writer

December 22, 2015

Outsourcing IT Support: Businesses Turn to Third-Party Partnerships for Diverse Skills and Deep Resources

By James O'Brien

Outsourcing IT can provide a number of benefits for businesses, including considerable savings in time and costs and access to diverse skill sets. Read More

By James O'Brien
Freelance Writer

November 26, 2015

All You Need to Know About New Shoes and Servers in Two Minutes

By Kendra Gullette

Managing the hardware maintenance of your servers isn't so different from caring for your favorite leather shoes. Read More

By Kendra Gullette
Global MTSS-MVS Offering Deployment Leader, IBM

November 9, 2015

Server Down: The Impact of Downtime on an Enterprise and How to Bounce Back

By James O'Brien

Having a server down costs enterprises thousands of dollars every minute. Here's how to remediate consequences and avoid future incidents. Read More

By James O'Brien
Freelance Writer

October 26, 2015

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