IT Support Services

Predictive IT: The Intersection of Information and IoT

By Doug Bonderud

IoT and big data may hold the key to more than just better decision-making: Predictive IT could be the next big benefit. Read More

By Doug Bonderud
Freelance Writer

March 22, 2017

IT Issues: Tackling the CIO Top Five

By Doug Bonderud

Here are the top five IT issues CIOs are facing and how they can tackle their challenges. Read More

By Doug Bonderud
Freelance Writer

March 17, 2017

How to Reduce Data Center TEI Through Streamlined Hardware Maintenance

By Sean McCormick

IBM commissioned Forrester Consulting to conduct a Total Economic Impact Study examining the value of IBM Multivendor Support Services for data centers. Read More

By Sean McCormick
Senior Consultant, Forrester

March 13, 2017

Who Keeps Retail Technology Up and Running?

By Jacqueline Lee

Today's in-store retail technology ecosystem has more components to troubleshoot than ever before. Read More

By Jacqueline Lee
Freelance Writer

February 27, 2017

Retail Customer Satisfaction 101 in the Digital Age

By Militza Bishop

What's the single most important goal for any retailer in today's age of instant gratification? Customer satisfaction. Read More

By Militza Bishop
MVS Global Product Service Planning Program Manager, IBM

February 21, 2017

Keep Your Retail Business in the Lead With Third Party Support Services

By IT Biz Advisor Staff

Establish a flexible, powerful retail technology support strategy. Personalized, seamless, always-on cross-platform services require support services. Read More

By IT Biz Advisor Staff
IT Biz Advisor Staff, IBM

February 7, 2017

Rapid Response Team: Why Every IT Department Needs One

By Jacqueline Lee

Your rapid response team members are the paramedics of your IT department: fast, highly trained, cool in a crisis and available 24/7. Read More

By Jacqueline Lee
Freelance Writer

January 24, 2017

Five Ways Outsourcing Operations Can Help CIOs Control Spending

By Crystal Bedell

A critical objective for any chief information officer (CIO) is to control spending while maintaining and operating the organization's IT systems and... Read More

By Crystal Bedell
Freelance Writer

December 28, 2016

How to Increase In-Store Sales With the Retail Technology You Already Have

By Pam Baker

Retail technology support services simplify technical support, expand equipment life, improve in-store efficiencies and ease capital expenditures. Read More

By Pam Baker
Freelance Writer

November 25, 2016

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