IT Support Services

Keep Your Retail Business in the Lead With Third Party Support Services

By IT Biz Advisor Staff

Establish a flexible, powerful retail technology support strategy. Personalized, seamless, always-on cross-platform services require support services. Read More

By IT Biz Advisor Staff
IT Biz Advisor Staff, IBM

February 7, 2017

Rapid Response Team: Why Every IT Department Needs One

By Jacqueline Lee

Your rapid response team members are the paramedics of your IT department: fast, highly trained, cool in a crisis and available 24/7. Read More

By Jacqueline Lee
Freelance Writer

January 24, 2017

Five Ways Outsourcing Operations Can Help CIOs Control Spending

By Crystal Bedell

A critical objective for any chief information officer (CIO) is to control spending while maintaining and operating the organization's IT systems and... Read More

By Crystal Bedell
Freelance Writer

December 28, 2016

How to Increase In-Store Sales With the Retail Technology You Already Have

By Pam Baker

Retail technology support services simplify technical support, expand equipment life, improve in-store efficiencies and ease capital expenditures. Read More

By Pam Baker
Freelance Writer

November 25, 2016

Next-Gen ATM Technology Forges New Path in Banking

By Pam Baker

Given the continued digitalization of banking and financial services, the proliferation of ATM technology is expected to rise steadily. Read More

By Pam Baker
Freelance Writer

October 31, 2016

Simplifying Vendor Management for the Strapped CPO

By Crystal Bedell

IT infrastructure procurement and vendor management can be pain points for today's CPOs. Luckily, there's an answer: multivendor support services. Read More

By Crystal Bedell
Freelance Writer

October 28, 2016

How to Tame Legacy Infrastructure for Today’s Use

By Pam Baker

It's hard to tell what exactly is going on in legacy infrastructure when there's no way to monitor all the moving parts and the dead weights. Read More

By Pam Baker
Freelance Writer

October 14, 2016

How to Ensure Enterprise Availability With Network Outage Prevention

By Pam Baker

IT support services offers more than daily enterprise availability — it also serves as an outage preventative and as a business continuity vehicle. Read More

By Pam Baker
Freelance Writer

September 30, 2016

Cognitive Systems Have the Power to Improve Technical Support

By Kendra Gullette

Call centers have a reputation for unsatisfactory customer service. Can a call center powered by cognitive computing improve its image? Read More

By Kendra Gullette
Global MTSS-MVS Offering Deployment Leader, IBM

September 29, 2016

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