Contributor

Susan Kastrinos

Manager, Service Management Tools

Susan Kastrinos is a Senior IT Architect Manager with over 25 years of IT experience in Automation and Systems Management in Service Delivery. Her IT career has been spent working for both AT&T and IBM. She has spent the last 4 years managing a team that supports IBM enterprise clients implementing ServiceNow.

Articles by Susan Kastrinos

The Diary of Service Management: 5 Truths About the Business of Business

By Susan Kastrinos

Not everyone comprehends how IT service management professionals work to simplify technology in a large enterprise IT environment that's full of devices. Read More

By Susan Kastrinos
Manager, Service Management Tools

June 23, 2016