Contributor

Jens Rathgeber

Principal Consultant for Technical Support Services Europe, IBM

Jens Rathgeber is a technical leader within IBM's Technical Support Services (TSS) organization. His primary focus is on IT Availability that matters for business. In his current role as Principal Consultant for TSS in Europe, he builds the bridge between the business demand for always-on solutions and the availability of the underlying IT infrastructure. Despite his passion for technology and innovation, he always considers the business context in any project or engagement. As a thought leader he led the team that elaborated the Technical Support Strategy of IBM in Europe. Having spent more than 15 years in the IT Operations field, he has gained experience in service management, organizational change, project management, solution design, requirements engineering and IT management consulting. He is a certified electrical engineer and holds a diploma in industrial engineering (UAS). He joined IBM's Global Business Services in 2000 and moved to Global Technology Services in 2008. Prior to this, he worked as an electrical engineer for General Motors in Europe (Adam Opel AG) and the German Air Force, where he started in electronics but then joined a team that implemented a software solution to modernize the accounting model.

Articles by Jens Rathgeber

Why Cognitive Systems Are Crucial for Technical Support

By Jens Rathgeber

When it comes to challenges related to big data, maintenance and technical support organizations look to cognitive systems for solutions. Read More

By Jens Rathgeber
Principal Consultant for Technical Support Services Europe, IBM

August 22, 2016

The Great Availability Challenge: Bridging the Gap Between Business and IT

By Jens Rathgeber

In today's world, enterprises must offer always-on services to stay competitive, but business leaders and IT don't always see eye to eye on availability. Read More

By Jens Rathgeber
Principal Consultant for Technical Support Services Europe, IBM

March 31, 2016