Building a Mobile Strategy for the Digital Workplace


By: Tim Lydon|


Thanks to the proliferation of mobile devices, the nature of work is changing rapidly, and today’s businesses are seeing the rise of the digital workplace — a more agile, effective and engaging professional environment.

Mobile’s Role in the Digital Workplace

Mobility is a key enabler for the digital workplace, which involves not only the IT department but other lines of business such as human resources, marketing, sales and legal. To embrace the digital workplace, companies need to balance infrastructure around productivity and collaboration.

One essential component of an effective digital workplace is device support. Whether you’re implementing a bring-your-own-device (BYOD) program or offering multiple devices on corporate-owned assets, supporting all this new hardware can cause more issues than it’s worth if the organization is unprepared.

Technology incompatibility can also cause challenges for the organization and its IT department, including loss of productivity, disrupted work-life balance (i.e. stress), security issues and lack of collaboration. A comprehensive digital workplace strategy can address these issues.

Preparing for Issues in a Digital Environment

Delivering business value from a digital workplace requires a multifaceted strategy that focuses on the key elements of people, process and technology. A digital workplace strategy should highlight employee engagement, governance and security, as well as device choice.

The following are some tips on what IT leaders should think about when building their strategy for the digital workplace:


Secure systems deliver the trust and confidence necessary for the enterprise and employees to embrace mobility. Organizations must employ a centralized management of device security, driven by the increasingly popular BYOD movement. Supporting, monitoring, managing and securing multiple platforms with comprehensive compliance, management policies and processes is crucial.


“Always-on” mobile networks facilitate a continuum of information and services throughout the enterprise. Making enterprise assets accessible regardless of time or place provides a competitive advantage, but this requires the seamless integration of information across enterprise systems and platforms — as well as the ability to collect, coordinate and share data across every device being used.

Business Resiliency

Resiliency in the digital workplace is extremely important — as is the persistent availability of connections, data and services — to business continuity. Reliability and availability must be uninterrupted regardless of any challenges facing the devices connected to the company network. This includes system failures. Just as each device must remain secure, data and applications need to remain available and functioning at the point of engagement. With this in mind, organizations must design for possible failures with adequate disaster recovery and contingency plans, aligning policies to business values and needs.

In the digital workplace, mobility makes employees smarter, faster and more productive. The IT department can give employees collaboration opportunities when and where they need them and amplify organizational expertise. Thus, employees will be better able to leverage the knowledge of the entire enterprise, make better use of time and assets, and drive results faster.

Overall, a strong digital workplace strategy will allow organizations to discover, define and refine new and emerging customer wants and needs, and create exceptional employee experiences in the digital age.

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About The Author

Tim Lydon

Global Offering Manager GTS of Mobility Services, IBM

Tim Lydon is the Global Offering Manager for Managed Mobility Services. The service provides end point management, security, compliance and user focused support. The service supports all major operating systems (iOS, Android, Windows, OS X.) IBM Managed Mobility services supports over 6M devices and has been named the Gartner Magic Quardant leader for the past 2 years. Prior to joining IBM via an acquisition, Tim has spent 15 years leading the IT Department for numerous organizations in professional services and software industries. Tim works out of Boston and spends his time away from IBM with his wife and 2 children.