How Mobility Services Support Critical Business Drivers
Mobility services are doing more than transforming the way work gets done: They are becoming a critical component to supporting key business drivers. IDC predicted that “competitive necessity will supersede productivity and efficiency for 50 percent of mobile enterprise app development” this year. It also predicted that 30–40 percent of organizations deploying more than five mobile applications this year would enjoy benefits from establishing an API tier in the enterprise IT structure.
Enterprises, and the CIOs and IT managers responsible for their mobility infrastructure, understand that mobility is the wave of the future. Yet due to the rapid expansion of mobility services — bring-your-own-device (BYOD), mobile commerce applications and the Internet of Things (IoT), among others — many enterprises struggle to evaluate and prioritize which business drivers are most critical for their mobile infrastructure to support.
Managed mobility services (MMS) providers are well-positioned to assist enterprises in assessing current capabilities and prioritizing mobile infrastructure according to key business drivers. Here’s a look at how a qualified MMS provider can help.
Conduct a Mobility Services Assessment
The first step to understanding an enterprise’s mobility infrastructure needs is to gauge where it currently sits on the adoption curve and what business opportunities will most drive future growth. MMS providers with strong business and technology skills can combine their technical knowledge with business process expertise to provide a comprehensive assessment of the business.
IDC recommended enterprises leverage the expertise of an external services firm that utilizes a proven transformation methodology through a life cycle approach of plan, build and run/manage, meeting enterprises as they enter the adoption curve of mobility. An initial consultation or workshop from a provider with this kind of established expertise is a good way to kick-start the assessment process.
Develop a Road Map for the Future
The MMS provider should be able to take information gleaned in its initial assessment and, in conjunction with robust analytical tools, use the data to drive business insights. These insights include best practices and a list of actionable next steps that will lead an enterprise to develop mobile services and infrastructure that align with the overall business goals.
The road map should also outline opportunities for the enterprise to use mobility services to realize new revenue streams, embrace business opportunities and derive a competitive advantage. Additionally, the provider must have the capability to develop and support strategies that will lead to innovation.
Provide Continued Support
MMS providers are positioned not only to help enterprises evaluate and prioritize their mobile infrastructure goals, but also to lead them successfully into the future.
These providers can assist with mobile services planning, design, implementation, optimization and operations. Some providers may even offer prebuilt solutions can drive even faster delivery of mobility services to support critical business drivers.
Additionally, look for a provider who can develop and sustain a mobile infrastructure that is:
- Secure and reliable;
- Consistent across the enterprise;
- Accommodating to legacy and new infrastructure;
- Vendor-agnostic and scalable; and
Keeping up with mobile technology and the infrastructure to operate it all is a challenging task. Enterprises that engage an MMS provider to assist throughout its mobile transformation speed their ability to evaluate and integrate new and emerging technologies that can improve innovation, reduce time to market and increase end user productivity while reducing risk.